Returns & Exchanges
Customer care
Returns & exchanges
Fourteen days on unopened hair. The human-hair guarantee has no expiry at all.
Returns
Return any unopened item within 14 days of delivery for a full refund, provided the bundle ties, tags and packaging are intact and the hair has not been worn, installed, washed, coloured or altered.
Why unopened only
Hair is a hygiene product. Once it has been worn or installed it cannot be resold, which is why — like every reputable hair retailer — we can only accept unused returns. This is also why we describe every piece exactly and answer questions before you buy: the goal is that you never need to return anything.
Exchanges
Wrong length or texture ordered? Email us within 14 days with the item unopened and we will exchange it. You cover return shipping; we cover the replacement's shipping.
Defects
If a piece arrives with a construction defect — a split weft, a torn lace, matting out of the packaging — email photographs within 7 days of delivery and we will replace or refund it in full, including shipping. Minimal first-comb shedding is normal for all wefted hair and is not a defect.
How to return
Email hello@bundleuxe.com within 14 days of delivery and we'll send return instructions. Returns must ship tracked.
Refunds
Processed within 3 business days of us receiving and inspecting the item.
Human-hair guarantee
If any hair we sell is ever determined to be synthetic or blended, we refund you in full — no time limit and no conditions. This stands separately from and beyond the 14-day return window, and it applies whether or not the hair has been opened or installed.